Frequently Asked Questions (FAQ)

1. What is Houlyssen?

Houlyssen is a lifestyle brand offering high-quality audio, fitness, and wellness products designed to support comfort, performance, and everyday well-being.

2. Where do you ship and how long does delivery take?

We ship worldwide.
Typical delivery times are:

• Europe: 5 – 12 business days

• USA & Canada: 10 – 20 business days

• Rest of the world: 12 – 25 business days.

3. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number and a link to follow your package.

4. What is your return policy?

You can return items within 30 days if they are unused and in their original packaging. Contact our support team to begin the return process.

5. How can I contact customer support?

You can reach us through our Contact page or by email. Our team typically replies within 24–48 hours.